Source-linked reports: Amounts and outcomes come from the original reports and linked replies.
matteo5: a mistaken activation charged three times before a reply.
Community user matteo5 says a service was activated by mistake, a ticket asking what to do was opened right away, and two months later there was still no reply while the card had been charged a third time. The author asks for a refund.
What happened
- Reported cause
- Unknown
- Incident date
- Date not recorded
- First reported
- 2026-08-05
- Billing outcome
- Request submittedAuthor-reported
- Case progress
- Not established
- Public Cloudflare reply
- Not linked
Latest reported outcome
The author asks for a refund and says a second ticket was opened. Another user replies that support is hard to reach.
View this update in the timelineOriginal sources
Each entry links to the report or reply it describes.
Case timeline
Author reports the disputed charge
Open original sourceThe post does not name the service or the amounts.
More to read
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shmily7: a Durable Object alarm loop and a reported US$10,811.41 bill.
@shmily7 reports a Durable Object alarm loop in an unused test project, then says he paid the full US$10,811.41 bill to avoid service suspension. Cloudflare’s Ashley Peacock publicly says he is looking into it internally and will follow up. Cloudflare’s Dane Knecht later replies that he escalated it too. On October 9 the author declares the case closed: he reports that, with Ashley Peacock’s help, Cloudflare decided to refund the charges incurred during the bug in full, with the money still to arrive, and posts the support ticket reply he received.
RetainDB: a reported $36k bill from a queue loop with 81 users.
Reddit user alameenswe, building RetainDB on Workers, KV, Durable Objects and Queues, reports a Cloudflare bill of about $36k for one month with 81 users; the post body says $35,000. He attributes it to a queue consumer that re-queued async writes, 12 unbatched Durable Object writes per memory write and a kv.list() authentication fallback.