Source-linked reports: Amounts and outcomes come from the original reports and linked replies.
Loc’Hall: paying for two Pro plans with one active.
Loc’Hall (@lochallfrance) says it has been paying for two Pro plans while only one is active, opened billing ticket #02144496 a month earlier with no response, and asks for escalation and a refund. Ryan K (@Yank) replies that an update appears to have been provided.
What happened
- Reported cause
- Unknown
- Incident date
- Date not recorded
- First reported
- 2026-06-22 22:22 UTC
- Billing outcome
- Request submittedAuthor-reported
- Case progress
- Not established
- Public Cloudflare reply
- Not linked
Latest reported outcome
The author asks for escalation and a refund under ticket #02144496. A reply from Ryan K says support appears to have responded earlier that day; no refund is reported.
View this update in the timelineOriginal sources
Each entry links to the report or reply it describes.
Case timeline
Author reports the charge
Read on 𝕏The author says it has paid for 2 Pro plans while only 1 is active, opened a billing ticket a month ago with no response, and asks Cloudflare to escalate and issue the refund (ticket #02144496).
Loc'Hall
@lochallfrance · Original 𝕏 post
Hi @CloudflareHelp @Cloudflare — I’ve been paying for 2 Pro plans while only having 1 active plan. I opened a billing ticket one month ago and received no response. This is not acceptable for a paid customer. Please escalate and issue the refund. Ticket #02144496
Ryan K replies
Read on 𝕏Ryan K (@Yank) writes that it appears the author received some responses earlier that day and that “they’ve now provided an update and should have things resolved soon.”
Ryan K 🌥
@Yank · Original 𝕏 post
@lochallfrance @CloudflareHelp @Cloudflare Sorry for the frustration, and apologies if my timing is off, since it appears that you received some responses earlier today. It looks like they've now provided an update and should have things resolved soon.
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