Source-linked reports: Amounts and outcomes come from the original reports and linked replies.
Keevix: a duplicate charge on invoice IN-53355527.
Keevix (@KeevixYu) says the account has a duplicate charge on invoice IN-53355527, the support ticket has gone unanswered for days, and a new-account restriction blocks posting in the Community forum.
What happened
- Reported cause
- Unknown
- Incident date
- Date not recorded
- First reported
- 2025-12-14 15:21 UTC
- Billing outcome
- Request submittedAuthor-reported
- Case progress
- Not established
- Public Cloudflare reply
- Not linked
Latest reported outcome
The author asks for escalation to Billing about the duplicate charge; no outcome is reported.
View this update in the timelineOriginal sources
Each entry links to the report or reply it describes.
Case timeline
Earlier ticket follow-up
Read on 𝕏A day earlier the author says billing ticket 01875331 had no response after five days and asks for escalation.
可为片羽 ｜ Keevix
@KeevixYu · Original 𝕏 post
I submitted a billing ticket (01875331) 5 days ago regarding. I haven't received any response yet. Could someone please escalate this? Thanks.@Cloudflare @CloudflareHelp
Author reports the charge
Read on 𝕏The author says there is a duplicate charge on invoice IN-53355527, the support ticket has been ignored for six days, and asks for escalation to Billing.
可为片羽 ｜ Keevix
@KeevixYu · Original 𝕏 post
@CloudflareHelp @Cloudflare Urgent billing assistance needed. I have a duplicate charge on my account (Invoice: IN-53355527). My support ticket has been ignored for 6 days. I am blocked from the community forum due to new account restrictions. Please escalate this to the Billing
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