Source-linked reports: Amounts and outcomes come from the original reports and linked replies.
Free-plan Image Transformations charge of $783.50 for about 1.57 million transformations.
user77612 says all five zones were on the Free plan yet the account was charged $783.50 for about 1,570,000 Image Transformations with spikes on 2026-08-20 and 2026-08-24. The author says GraphQL analytics showed only one transformation for August, Free plan docs should return errors after 5,000 transformations without charging, and the Free plan Support portal offered no Create a Case button.
What happened
- Reported cause
- Unknown
- Incident date
- 2026-08-20
- First reported
- 2026-09-01
- Billing outcome
- Request submittedAuthor-reported
- Case progress
- Not established
- Public Cloudflare reply
- Not linked
Latest reported outcome
The author asks for help opening a billing case and a refund of the $783.50 charge; no Cloudflare staff resolution appears in the thread.
View this update in the timelineOriginal sources
Each entry links to the report or reply it describes.
Case timeline
Author disputes Free-plan Image Transformations charge
Open original sourceThe author reports a $783.50 charge for about 1.57 million transformations despite Free-plan zones and analytics showing one transformation.
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