Source-linked reports: Amounts and outcomes come from the original reports and linked replies.
TechRemarker: a stuck domain registration, a retry, and two invoices.
TechRemarker (@TechRemarker) says a new domain registration hung, a retry went through, and he was charged twice with two separate invoices for the same domain and price. After hours of trying he finally submitted a billing case.
What happened
- Reported cause
- Unknown
- Incident date
- Date not recorded
- First reported
- 2026-07-23 11:23 UTC
- Billing outcome
- Request submittedAuthor-reported
- Case progress
- Not established
- Public Cloudflare reply
- Not linked
Latest reported outcome
The author reports finally submitting a billing case after throttling the page so the form stayed open; no outcome is reported.
View this update in the timelineOriginal sources
Each entry links to the report or reply it describes.
Case timeline
Author reports a stuck registration
Read on 𝕏The author says a newly registered domain is stuck on a screen saying name servers are not set.
TechRemarker
@TechRemarker · Original 𝕏 post
@CloudflareHelp Registered a domain and been stuck on this screen. And says name servers not set even though just registered the new domain at CloudFlare. Will the bug fix itself or...? https://t.co/zpWhW8U41V
Card charged, no person to contact
Read on 𝕏The author says none of the support options reach a person and his card was charged at purchase.
TechRemarker
@TechRemarker · Original 𝕏 post
@CloudflareHelp Trying to contact your support for it, but none of the options let me contact a person. And my card was charged successfully at time of purchase. https://t.co/YDHTFIGpCg
Charged twice after retrying
Read on 𝕏After reordering, the domain shows normally but he was charged twice.
TechRemarker
@TechRemarker · Original 𝕏 post
@CloudflareHelp And showing normally now in backend but now was charged twice. Hopefully the first one falls off, otherwise I have no idea how to email CloudFlare for help about this. https://t.co/K79o6ePDtE
Two invoices arrive
Read on 𝕏The author says two email confirmations arrived, one per invoice, for the same domain and price, and asks whether he should file a claim with the card issuer.
TechRemarker
@TechRemarker · Original 𝕏 post
@CloudflareHelp And just finally got the email confirmations from CloudFlare, an email for each. That is same domain and price but two separate invoices. Can you please provide a place on the site where I can reach a person to get this resolved, or should I file a claim with the credit card?
Author calls it a double billing bug
Read on 𝕏The author says Cloudflare had a bug that charged him twice for the domain registration and asks how to reach support.
TechRemarker
@TechRemarker · Original 𝕏 post
@CloudflareHelp Does any one know how to contact @Cloudflare support? As detailed in this thread. CF had a bug where they charged me twice for the domain registration. Site contact options just show help docs. No response from CF Help here. Anyone know how I can reach them?
Billing case submitted
Read on 𝕏The author says that after about 10 minutes of throttling the page he got the billing case screen to stay up long enough to submit.
TechRemarker
@TechRemarker · Original 𝕏 post
@CloudflareHelp @Cloudflare @eastdakota After about 10 minutes if using the throttle feature to reduce page speed to a kb, and disabling and re-eanbling was finally able get the billing submit case screen to stay up just long enough to paste in the info and click submit. God help anyway else trying to reach billing.
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