Source-linked reports: Amounts and outcomes come from the original reports and linked replies.
A $303.81 D1 charge was met with a $250 account credit instead of a refund.
Community user snailrun160, a student, says a September 12, 2026 invoice of USD 308.81 included USD 303.81 in unexpected D1 usage charges with no usage or spending warnings. After an appeal, support applied a one-time USD 250 goodwill account credit but declined a cash refund; the author asked for the full USD 303.81 back to the original payment method. A Cloudflare team member first said the billing team had been engaged, then said the credit is the latest response and no refund or other amount can be given.
What happened
- Reported cause
- Unknown
- Incident date
- Date not recorded
- First reported
- 2026-09-15
- Billing outcome
- Credit issuedProvider-reported
- Case progress
- Not established
- Public Cloudflare reply
- Personnel reply linked
Latest reported outcome
A Cloudflare team member says a USD 250 goodwill account credit was applied and that no refund or other amount can be given; the author had asked for a refund of the $303.81 charge.
View this update in the timelineOriginal sources
Each entry links to the report or reply it describes.
Case timeline
Author asks for a refund
Open original sourceThe author reports a $303.81 D1 charge and a $250 account credit instead of a refund, and asks for a refund.
Cloudflare team engages billing
Open original sourceA Cloudflare team member says the billing team has been engaged.
Credit stands, no refund
Open original sourceA Cloudflare team member says the goodwill credit is the latest response and no refund or other amount can be given.
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