Source-linked reports: Amounts and outcomes come from the original reports and linked replies.
Jason Silberman: an approximately $1,000 AI-billing dispute, later reported resolved.
@_jasonsilberman reports an invoice around $1,000 with AI usage rows he says were duplicated and already prepaid. Cloudflare personnel reply, including Matthew Prince, who says the case was escalated. The author later says the issue was resolved.
What happened
- Reported cause
- Unknown
- Incident date
- Date not recorded
- First reported
- 2026-07-08 01:48 UTC
Latest reported outcome
The author says the issue was resolved later that day after Cloudflare personnel replied and Matthew Prince escalated the case.
View this update in the timelineOriginal sources
- Original AI-billing report
- Matthew Prince’s escalation reply
- Sunil Pai’s reply
- Sid Chatterjee’s reply
- Author-reported resolution
Each entry links to the report or reply it describes.
Case timeline
Duplicate AI billing alleged
Read on 𝕏The author reports an invoice around $1,000, duplicated AI usage rows, a mismatch with prepaid usage and a week waiting on an urgent ticket.
jason silberman
@_jasonsilberman · Original 𝕏 post
been generally a big fan of cloudflare, but got a ~$1,000 invoice which is completely inaccurate and does not represent any usage shown in the dashboard many line items duplicated clearly in the invoice for "ai usage" which i clearly pre-paid separately for (and which total…
Personnel reply recorded
Read on 𝕏Sunil Pai replies, “sorry about that.”
sunil pai
@threepointone · Original 𝕏 post
sorry about that // @dalexeenko
Escalation acknowledged
Read on 𝕏Matthew Prince says the case was escalated and apologizes for the trouble.
Matthew Prince 🌥
@eastdakota · Original 𝕏 post
Escalated. Sorry for the trouble.
Additional personnel reply
Read on 𝕏Sid Chatterjee asks whether the author is sorted and says he is working with Dmitry Alexeenko to improve support.
Sid
@SidChatterjee · Original 𝕏 post
Sorry to hear this! Are you sorted yet? Working with @dalexeenko to ensure we significantly improve all of this and no one is in this spot again
Author reports resolution
Read on 𝕏The author says Cloudflare responded and helped resolve the issue.
jason silberman
@_jasonsilberman · Original 𝕏 post
thanks to everyone at cloudflare for responding and helping resolve this! it's great to see this level of customer support on X, and i hope the in product customer support continues to improve. i think even a fully ai support agent would be able to handle claims like this… https://t.co/yvdsXfIciD
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