Source-linked reports: Amounts and outcomes come from the original reports and linked replies.
cyfitnessapp: three domains deleted the same day and a refund request.
Community user cyfitnessapp says three domains were registered by accident and deleted the same day within the Add Grace Period on the advice of Cloudflare’s AI support agent, then a portal error prevented opening a case. A Cloudflare staff member later posts that case #02250227 was created.
What happened
- Reported cause
- Unknown
- Incident date
- Date not recorded
- First reported
- 2026-07-20
- Billing outcome
- Request submittedAuthor-reported
- Case progress
- Not established
- Public Cloudflare reply
- Personnel reply linked
Latest reported outcome
The author asks for a refund or reinstatement of the domains. Cloudflare Customer Reliability Engineer cf-scott posts “Case #02250227 Created”; no outcome is reported.
View this update in the timelineOriginal sources
Each entry links to the report or reply it describes.
Case timeline
Author reports the disputed charge
Open original sourceThe author says the case form disappears after a 403 from an access/organizations API call. A community MVP says domain purchases are final even within AGP.
Author restates the request
Open original sourceThe author asks for a refund or reinstatement of the three domains and cites EU consumer rights.
Staff creates a case
Open original sourceCloudflare staff member cf-scott, titled Customer Reliability Engineer, replies: “Case #02250227 Created.”
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